Technical Support and Local Assistance
Need help with your hosting, email, or account? We’re here to assist you in overcoming tech paralysis and keeping your business online. Below you’ll find ways to get in touch and answers to common questions tailored for South African SMEs.
Contact Our Support Team
- Email: [email protected]
- Live Chat: Available weekdays 9:00 AM – 5:00 PM
- Turnaround Time: Most queries are answered within 24 hours
For quick questions or general inquiries, you can also use our Contact Form.
Tips for Getting Faster Support
To help our technical team resolve your issue quickly, please keep the following in mind when submitting a request:
- Be Specific: Include your domain name and a clear, detailed description of the issue.
- Visuals Help: Attach a screenshot of any error messages you are seeing.
- Context Matters: Let us know what steps you have already tried so we don’t repeat them.
Common Support Resources
- Account Management: Access your invoices, active services, and contact details through My Account.
- Hosting Performance: Curious about our infrastructure? View our LiteSpeed vs Nginx Speed Tests for optimization tips.
- Security Alerts: Check our guide on 7 Essential Email Security Tips to protect your SME.
Frequently Asked Questions
Where are your servers located?
Our high-performance NVMe SSD servers use Cloudflare DNS data centers to provide the lowest possible latency for users worldwide.
Do you help with WordPress maintenance?
Yes. We offer Basic, Standard, and Premium maintenance plans that include monthly updates and security monitoring so you don’t have to become a full-time marketer or developer.
How do I get a free co.za domain?
You can search for your .co.za domain through our Domain Registration page.