1. Introduction
By ordering or using any service from Sitesavvysa via sitesavvysa.co.za, you agree to these Terms & Conditions. These terms apply to all services, products, and support offered by Sitesavvysa in South Africa.
2. Definitions
“Agreement” – These Terms together with any quotation, invoice, proposal, hosting plan, maintenance plan, or service package.
“Services” – All services provided by Sitesavvysa, including but not limited to:
- Website Design
- WordPress Website Design
- WordPress Hosting
- Web Hosting (Shared & NVMe SSD Hosting)
- VPS Hosting (including high-performance NVMe / AMD EPYC infrastructure)
- Domain Registration & Management
- Email Hosting
- Website Maintenance
- Website Security Services
- Courier Booking System (CBS)
- Shop & Digital Products
- Technical Support & Help
- Related consulting and web services
“Client” – The individual or business purchasing or using Sitesavvysa services.
“Deliverables” – The final website, hosting setup, domain registration, email configuration, VPS deployment, maintenance work, or other agreed service outcome.
“Content” – All text, images, branding, media, data, and materials supplied by the Client.
3. Scope of Services
Services are limited to what is specified in the selected package, invoice, or written quotation.
Any additional work outside the agreed scope will be quoted separately and must be approved before commencement.
Failure to utilise all services within a bundled package does not reduce the agreed fee.
4. Authorisation
The Client authorises Sitesavvysa to:
- Register and manage domain names
- Configure hosting environments
- Access hosting, DNS, VPS, or website control panels
- Install WordPress and related software
- Configure email accounts
- Perform maintenance, updates, backups, and security tasks
- Provide support on the Client’s behalf
5. Payments
- Fees are payable as stated on the invoice or service agreement.
- Hosting, VPS, email, and maintenance services are billed monthly or annually in advance.
- Non-payment may result in suspension or termination of services without further notice.
- Reinstatement may require full settlement of outstanding balances.
Cancellation requires 30 days written notice. The Client remains liable for fees during the notice period.
6. Domains
- All domain names remain the legal property of the Client.
- Registration and renewal are subject to registry availability and rules.
- The Client is responsible for ensuring domain renewal payments are made on time.
- Sitesavvysa is not liable for domain expiry due to non-payment or incorrect contact details.
7. Hosting & VPS Services
- Hosting plans (Shared, WordPress, NVMe SSD, VPS) include allocated disk space and bandwidth.
- Exceeding limits may require upgrading to a higher package.
- Persistent overuse may result in temporary suspension until resolved.
- Clients using third-party hosting are responsible for ensuring compatibility and support.
Sitesavvysa is not liable for interruptions caused by upstream providers, data centres, or force majeure events.
8. Website Design & Development
- Final deliverables are based on approved specifications.
- Revisions beyond agreed limits may incur additional charges.
- The Client must supply content in digital format.
- Branding assets must be provided in usable formats (preferably vector).
Sitesavvysa may display completed work in its portfolio unless otherwise agreed in writing.
9. Maintenance & Security
Website Maintenance and Security Services may include:
- Core and plugin updates
- Backups
- Malware scanning
- Security monitoring
- Performance optimisation
Response times depend on the selected maintenance plan.
Sitesavvysa is not responsible for damage caused by third-party modifications or unauthorised access outside its management scope.
10. Email Hosting & Acceptable Use
Clients must comply with acceptable email usage standards.
Spam, phishing, fraud, or illegal activities will result in immediate suspension of hosting and related services.
The Client is solely responsible for all email activity originating from their account.
11. Intellectual Property
- The Client is responsible for ensuring all supplied content does not infringe copyright, trademark, or intellectual property rights.
- Sitesavvysa is indemnified against claims arising from Client-supplied materials.
- Open-source software remains subject to its original licence terms.
Unless otherwise agreed, backend system access (server root, VPS hypervisor, internal infrastructure) remains under Sitesavvysa control.
12. Limitation of Liability
Services are provided “as is.”
Maximum liability for any claim is limited to the total fees paid by the Client for the affected service period.
Sitesavvysa is not liable for:
- Loss of profits
- Data loss
- Business interruption
- Indirect or consequential damages
Clients are responsible for maintaining independent backups of critical data.
13. Confidentiality
All confidential information shared by the Client will be kept private and used only for service delivery, except where disclosure is required by law.
14. Force Majeure
Sitesavvysa is not liable for delays or failure to perform due to events beyond reasonable control, including power failures, natural disasters, network outages, or regulatory actions.
15. Fraud & Illegal Use
If credible allegations of fraud, scams, phishing, or illegal activity arise, Sitesavvysa reserves the right to suspend or terminate services immediately pending investigation.
16. Conflicts of Interest
Sitesavvysa reserves the right to decline services to direct competitors offering web design, hosting, or related digital services.
17. Governing Law
These Terms are governed by the laws of the Republic of South Africa.