SiteSavvy SA

Refund and Returns Policy

Effective Date: 25 May 2025
Last Updated: 25 May 2025

At SiteSavvySA, our goal is to deliver reliable and affordable website hosting and tech services to individuals, businesses, and freelancers across South Africa. Your satisfaction is important to us.

This policy explains how refunds and cancellations are handled.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on new web hosting packages.

You are eligible for a full refund if:

  • You cancel within 30 days of your first hosting purchase.
  • You have not violated our Terms of Service or Acceptable Use Policy.
  • The refund request is made in writing to support@sitesavvysa.co.za.

⚠️ This guarantee only applies to first-time hosting purchases. Renewals, domain registrations, and third-party services are excluded.

2. Non-Refundable Services

The following services are not eligible for refunds:

  • Domain name registrations, renewals, or transfers (as these are registered instantly with third parties).
  • SSL certificates (once issued).
  • Email-only hosting plans.
  • One-time services such as website setup, malware removal, or custom design work.
  • VPS or Dedicated Server plans, once provisioned.
  • Renewals of any service.

3. Cancellation Policy

You may cancel any service by:

If you cancel after the 30-day window:

  • Your service remains active until the end of the paid billing cycle.
  • No partial refunds will be issued.

4. Refund Method

  • Refunds are processed via the original payment method (PayFast, EFT, or card).
  • Refunds are usually processed within 7 business days of approval.
  • For EFT refunds, you must provide your South African banking details.

5. Chargebacks and Disputes

If you believe you were charged incorrectly:

  • Contact us within 7 days of the charge to resolve it quickly.
  • Filing a chargeback through your bank or card issuer without first contacting us may result in suspension of your services and account.

6. Exceptional Circumstances

We reserve the right to decline a refund if:

  • Services were used in violation of our Terms or Acceptable Use Policy.
  • There is abuse, misuse, or excessive consumption of server resources.
  • Refund requests are made after the 30-day period.

7. Changes to This Policy

We may update this policy as needed. The latest version will always be posted at:
🔗 https://sitesavvysa.co.za/refund-policy (create this page)

8. Need Help?

For refunds, cancellations, or account questions:

📧 Email: support@sitesavvysa.co.za
📞 Phone: [Your Phone Number]
🌐 Web: https://sitesavvysa.co.za